Timothy M. Whitehead, CHA
President

For over 30 years, Timothy Whitehead has been associated with hotels in different parts of the world such as England, France, Denmark, the USA and Canada. He has managed hotels in Canada including Montreal, Winnipeg, Ottawa and Toronto. He started his career in London, England by completing a hotel management training program at the Savoy Hotel. After that he worked at a number of London hotels including the Cavendish Hotel and Brown’s before joining Westin Hotels where he spent the next 15 years managing hotels in Copenhagen, Montreal, Winnipeg and Ottawa.        

Subsequent to Timothy Whitehead’s establishing a successful and stable operating environment in Ottawa he joined Canadian Pacific Hotels and Resorts (now Fairmont) as Vice President and General Manager of the Royal York Hotel in Toronto. His mandate was to modernize the operational structure of the hotel and to oversee a major renovation.        

More recently Timothy spent several years with AFM Hospitality Corporation as Vice President of Ramada Canada and as Senior Vice President of their management division, NorthWest Lodging, where he was responsible for 15 hotels in Canada and the United States. Since then he has been consulting for various chains and independent hotel owners.        

Timothy has very strong leadership skills and is able to impart his knowledge to others. He has strong skill sets in hotel operations with particular emphasis on marketing and sales initiatives that have enabled hotels to exceed their bottom line objectives.

Ina Whitehead,
Vice President

With over 25 years of hospitality management experience, Ina Whitehead has held positions as Director of Rooms and Executive Housekeeper in Europe, South Africa and Canada. She has been involved with many hotel openings, particularly for Starwood Hotels and Resorts, and has shared her knowledge through many consulting assignments focusing on quality improvement and effective service delivery. Ina also enjoys success with her exceptional team building skills and passion for training, sharing her knowledge gained through participation in Total Quality Management (TQM) Teams and Best Practices Councils. She has also successfully delivered Housekeeping training and development programmes and measurably improved processes within hotel operations.

Ina has strong organisational and project management skills, experience in hotel start-ups, openings and re-branding as well as outstanding inter-personal skills and leadership.